Refund policy

RETURNS TO 
HEZA
GROUND FLR
57B RETFORD ST
LONDON
N1 6NQ
UNITED KINGDOM

 ALL RETURNS/EXCHANGES MUST BE MADE BY RECORDED DELIVERY SIGNED FOR 1st or 2nd CLASS POST IN PROTECTIVE PACKAGING WITH THE ADDRESS WRITTEN OUT CLEARLY (WITH YOUR NAME AND ADDRESS DETAILS INCLUDED WITHIN THE PACKAGE)

We have a 30-day return/exchange policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. 

Sale Items
We cannot accept returns on sale items or gift cards we will give you store credit or you can exchange it for another item of your preferred choice within 30 days of purchase.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 
All exchanges must take place within 30 days of receiving your items. 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.